FAQ
When will my order arrive?
All our products are produced in 5 business days to ensure the quality and your satisfaction.
Orders shipped within the U.S. will arrive 2-5 business days. International orders may take 20-25 days or longer, please contact us if you have any question about your order status.
International shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.
How can I track my order?
We will send a shipment notification by email when your order has been shipped then you can track your order from this link or from the email. Please it can take up to 48 hours for tracking info to show up.
How can I contact you?
You can contact us from this form or send us an email to support@thefirstzone.com
Do you ship worldwide?
Sure!
My order has not arrived yet.
In case after the estimated delivery time your order has not arrived, please send us a support ticket here.
How much will it cost to ship my item(s)?
The price depends of the product type and region, the shipping price will show up in the checkout process.
What payment methods you have available?
We accept Paypal and all major credit cards.
Can I cancel my order?
You can cancel your order before the item has been processed. In case you want to cancel your order please contact us here