Shipping Policy
Thank you for shopping with us. Below you will find details about how we process and ship your order.
Order Processing
All of our products are made to order. Please allow 3–5 business days for your order to be produced and prepared for shipment. Production times may be extended during holidays, periods of high order volume, or for bulk orders.
Once production is complete, your order will be prepared for shipment.
Shipping Times
Estimated delivery times within the United States:
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Standard Shipping: 2–5 business days after shipment
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Priority Shipping: 1–3 business days after shipment
Please note that these are estimated transit times and may vary due to carrier delays or external factors beyond our control.
International Shipping
International shipping is available to select destinations shown at checkout.
International standard shipping typically takes 3–10 business days after shipment. Some destinations may take longer due to customs processing or carrier delays.
Please note:
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International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
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We are not responsible for delays caused by customs or international carriers.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking information to become active after your shipping confirmation is sent.
Damaged, Defective or Incorrect Items
All items are carefully inspected before shipment. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery. Claims must be submitted no later than 30 days after delivery.
To process a replacement, we require:
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Clear photos showing the issue
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Your order details
Once verified, we will arrange a replacement at no additional cost. For complete details, please review our Return & Refund Policy.
Lost or Delayed Shipments
We are not responsible for delays caused by shipping carriers. However, if your order appears to be lost in transit, please contact us and we will assist in resolving the issue.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Changes & Cancellations
Orders can only be modified or canceled within 12 hours of being placed. After this period, the order may already be in production.
Contact
If you have any questions regarding your order, please contact us at:
support@thefirstzone.com or chat with us.