FAQs
When will my order arrive?
All of our products are made to order and are generally produced within 3–5 business days.
U.S. Shipping
- Standard Shipping: 2–5 business days via USPS after shipment
- Priority Shipping: 1–2 business days via FedEx after shipment
International Shipping
- International Standard: 3–10 business days via DHL/FedEx after shipment
- International Priority: 2–5 business days via FedEx (available to select countries) after shipment
Canada
- Canada Standard: 4–8 business days via DHL/FedEx after shipment
- Canada Priority: 2–5 business days via FedEx after shipment
Available shipping options and rates are displayed at checkout based on your destination and order.
International shipments may be subject to customs duties, taxes, or import fees depending on the destination and local regulations. These charges are the responsibility of the customer.
How can I track my order?
We will send you a shipping confirmation email with tracking information once your order has shipped. You can also track your order through our Track Order page. Please allow up to 48 hours for tracking information to become active.
How can I contact you?
You can contact us using this form, email us at support@thefirstzone.com or chat with us.
Do you ship internationally?
Yes, we ship to select international destinations. Available shipping options will be displayed at checkout.
What should I do if my order hasn't arrived?
If your order has not arrived after the estimated delivery period, please contact us through our support form and include your order number.
How much will it cost to ship my item(s)?
Shipping costs depend on the product, destination, and selected shipping method. The exact shipping cost will be displayed at checkout.
Do you offer priority shipping?
Priority shipping may be available for eligible products and destinations. Available options will be displayed at checkout.
What payment methods do you accept?
We accept PayPal, Shop Pay, Apple Pay, Google Pay, and major credit and debit cards. Available payment methods may vary depending on your location and device.
Can I change my personalization after placing an order?
Changes can only be requested within 12 hours of placing your order. After that period, your item may already be in production and changes cannot be guaranteed.
What if I entered the wrong name, text, or photo?
Please review all personalization details carefully before completing your purchase. If you notice an error, contact us within 12 hours of placing your order. Once production has started, we may be unable to change or replace an item containing information submitted incorrectly by the customer.
Can I cancel my order?
Orders can only be modified or canceled within 12 hours of being placed. After this period, the order may already be in production. To request a cancellation, please contact us here or chat with us.